Merchandise Returns & Refunds
Our merchandise is made to order and fulfilled by Printful. We accept claims for damaged, defective, misprinted, or incorrectly fulfilled items. We do not accept returns or exchanges for a change of mind or a size or color selected incorrectly when ordering.
Damaged, defective, misprinted, or incorrect items
Email admin@shift-s3ctor.com within 25 calendar days of delivery. Include your order number, a description of the problem, and clear photos of the affected item and print. For an incorrect item, include a photo of the item and its label.
We will review your claim with our fulfillment partner. Approved claims receive a free replacement or a refund. You do not need to return the affected item. Please contact us before mailing anything back.
Lost packages
If your package has not arrived, email admin@shift-s3ctor.com within 25 calendar days of the estimated delivery date. Include your order number and tracking information. We will investigate with our fulfillment partner; approved lost-package claims receive a replacement or refund.
Size, color, and change-of-mind requests
Because each item is made to order, we do not offer returns, refunds, or exchanges if you ordered the wrong size or color or changed your mind. Please check the product details and size guide before ordering. If the item delivered differs from what you ordered, contact us under the claim process above.
Incorrect addresses and returned packages
Please check your shipping address carefully at checkout. If you provide an incorrect or incomplete address, or a package is unclaimed and returned, additional shipping charges apply to arrange reshipment. Contact us promptly for assistance.
Contact and policy scope
For merchandise questions or claims, contact admin@shift-s3ctor.com. The 25-day reporting period allows us time to submit eligible claims to Printful within its 30-day claim window.
This policy applies to online merchandise orders. Event tickets and participant registrations follow the event refund policy in our FAQ.